Privacy Policy
Introduction and Commitment
At aurivexalonti, we understand that your privacy matters deeply. This isn't just another legal document we're required to have – it's our commitment to transparency about how we handle the personal information you share with us when using our financial education platform.
We've structured this policy to be as clear as possible, though we recognize privacy laws can be complex. If something doesn't make sense, please reach out to us directly. We'd rather explain things properly than leave you guessing about how your data is handled.
Information We Collect
When you interact with our platform, we collect different types of information depending on how you use our services. Here's what we gather and why:
Personal Information You Provide
- Account Information: Name, email address, phone number when you create an account
- Profile Details: Your learning goals, experience level, areas of interest in finance
- Communication Records: Messages you send through our contact forms or support channels
- Payment Information: Billing details for course purchases (processed securely through our payment partners)
- Survey Responses: Feedback about courses and platform improvements when you choose to participate
Information We Collect Automatically
Like most websites, our platform automatically collects certain technical information to function properly and improve your experience:
| Type of Data | Purpose | Retention Period |
|---|---|---|
| Device Information | Ensure compatibility and optimize display | 12 months |
| Usage Analytics | Improve course content and platform features | 24 months |
| Log Data | Security monitoring and troubleshooting | 6 months |
| Cookie Data | Personalization and login management | Varies (see Cookie Policy) |
How We Use Your Information
We use the information we collect for specific purposes that directly benefit your learning experience. We don't use your data for purposes unrelated to our educational services.
- Course Delivery: Providing access to learning materials, tracking progress, and issuing certificates
- Platform Improvement: Analyzing usage patterns to enhance our educational content and user interface
- Communication: Sending course updates, educational newsletters, and responding to your inquiries
- Security: Protecting your account and preventing unauthorized access or fraudulent activity
- Legal Compliance: Meeting our obligations under Australian privacy laws and educational regulations
Information Sharing and Disclosure
We limit information sharing to essential service providers and legal requirements. Here's when and why we might share your information:
Service Providers
We work with carefully selected partners who help us deliver our educational services. These include:
- Cloud hosting providers for secure data storage
- Payment processors for handling course purchases
- Email service providers for course communications
- Analytics services for platform improvement
All service providers are contractually required to protect your information and use it only for the specific services they provide to us.
We Never Sell Your Data: aurivexalonti does not sell, rent, or trade your personal information to third parties for their marketing purposes. This has been our policy since we started, and it won't change.
Legal Requirements
We may disclose your information when required by Australian law, including:
- Responding to valid legal process (subpoenas, court orders)
- Investigating potential violations of our terms of service
- Protecting the rights and safety of our users and staff
- Compliance with regulatory requirements for educational providers
Your Privacy Rights
Under Australian Privacy Principles and the Privacy Act 1988, you have several rights regarding your personal information. We've made exercising these rights as straightforward as possible.
Access and Correction
You can access and update most of your personal information directly through your account settings. For information not available in your account, you can request access by contacting us. We'll respond within 30 days of receiving your request.
Data Portability
You can download your course progress, certificates, and account information in a standard format. This feature is available in your account dashboard under "Export My Data."
Account Deletion
You can delete your account at any time. This will remove your personal information from our active systems within 60 days. Some information may be retained in backup systems for up to 12 months for security purposes, after which it's permanently deleted.
Important Note: If you delete your account, you'll lose access to any courses you've purchased and your progress records. We recommend downloading your certificates and course materials before deletion.
Data Security and Protection
We take data security seriously and employ multiple layers of protection to safeguard your information:
- Encryption: All data transmitted to and from our platform uses industry-standard TLS encryption
- Secure Storage: Personal information is stored in encrypted databases with restricted access
- Access Controls: Staff access to user data is limited based on job requirements and regularly reviewed
- Regular Audits: We conduct quarterly security assessments and vulnerability testing
- Incident Response: We have procedures in place to quickly address any security concerns
While we implement strong security measures, no system is completely immune to security risks. We encourage you to use strong passwords and keep your login credentials secure.
International Data Transfers
Some of our service providers are located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place:
Transfer Safeguards
- Contracts requiring overseas providers to meet Australian privacy standards
- Selection of providers in countries with adequate privacy protection laws
- Regular monitoring of international partners' data handling practices
- Encryption of data during international transmission and storage
Currently, some of our data may be processed in the United States and European Union by our cloud hosting and analytics providers. These regions have privacy frameworks we consider adequate for protecting your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. Here's what we use and how you can control them:
Essential Cookies
These cookies are necessary for the platform to function and cannot be disabled:
- Login session management
- Security verification
- Course progress tracking
- Shopping cart functionality
Optional Cookies
You can choose whether to allow these cookies:
- Analytics Cookies: Help us understand how users interact with our content
- Preference Cookies: Remember your language and display settings
- Marketing Cookies: Show you relevant educational content recommendations
You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may limit some platform features.
Children's Privacy
Our platform is designed for adult learners and we don't knowingly collect information from children under 13. If you're between 13 and 18, you should have a parent or guardian review this privacy policy with you.
If we discover we've collected information from a child under 13, we'll delete it promptly. Parents who believe we may have collected information from their child can contact us immediately.
Policy Updates
We review this privacy policy annually and update it when necessary to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:
- Email notification to your registered address
- Prominent notice on our platform homepage
- In-platform notification when you next log in
Minor updates (like clarifying existing practices) may be made without notification, but we'll always update the effective date at the top of this policy.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? We're here to help.
Email: info@aurivexalonti.com
Phone: +61 889 305 757
Mail: Privacy Officer, aurivexalonti
4 Little Bridge St, Ballarat Central VIC 3350, Australia
We aim to respond to privacy inquiries within 3 business days. For complex requests, we may need up to 30 days as allowed under Australian privacy law, but we'll keep you updated on our progress.